In the realm of Admin and Customer Support, there's a fascinating psychology at play called the "service recovery paradox." This phenomenon suggests that customers can end up more satisfied after a company resolves a problem than if they'd never faced an issue at all. It highlights the immense power of effective problem-solving and empathetic support in creating loyal customers. The trick is genuinely caring and turning a negative into a positive experience. Have you experienced this paradox firsthand or noticed other intriguing aspects in customer service? Share your insights!